May 19, 2024
All NE pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome.
That is why Omaha automotive service centers including Tuffy Tire & Auto Service Center Millard have procedural standards for each service they perform. Tuffy Tire & Auto Service Center Millard technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, NE service centers can assure a quality outcome. The job is done right every time and Omaha customers leave happy with how their vehicle performs.
Each company trains its technicians to standards. The NE automotive industry as a whole is very committed to standards of excellence and encourages individual NE service center operators to apply them to every vehicle they service.
An example is how Tuffy Tire & Auto Service Center Millard grades problems and communicates their recommendations. If your service advisor tells you that a repair or replacement is required it must meet the following criteria:
The part no longer performs its intended purpose
The part does not meet a design specification
The part is missing
They may suggest repair or replacement:
If the part is close to the end of its useful life - just above discard specifications or likely to fail soon
To address a customer need or request - like for better ride or increased performance
To comply with maintenance recommended by the vehicle manufacturer
Based on the technician's informed experience
Here are some examples:
An exhaust pipe has rusted through and is leaking. Replacement is recommended because the part has failed. If the pipe were rusted, corroded or weak but not leaking, the technician may suggest it be replaced because it is near the end of its useful life and replacing it now may be more convenient for the customer.
Suppose a customer wants to improve his car's handling, but his shocks haven't failed. The may suggest replacement of the shocks to satisfy the customer's wishes.
Under these guidelines the Omaha car repair shop must refuse partial service of a required repair if the repair creates or continues an unsafe condition.
Let's say a customer has a cracked brake rotor. This is a dangerous condition that must be repaired. If the customer does not want to replace the rotor but instead just wants new brake pads installed, the shop must ethically refuse the partial repair. That can be an upsetting conversation, but understanding that Omaha service centers operate under service standards and procedures is comforting. You want your service to be done right and to have confidence in your technician's recommendations.
The NE automotive service industry and Tuffy Tire & Auto Service Center Millard want the best for you and for you to keep coming back.
Tuffy Tire & Auto Service Center Millard
4870 S 137th Street
Omaha, NE 68137
402-895-4274
http://www.tuffymillardave.com
March 30, 2025
We all have joints in our own skeletal system, but did you know your vehicle has some joints of its own? One of the most important is called a ball joint. One of the interesting things is that it's somewhat similar to the ball and socket joints we have in our hips and shoulders. A ball joint all... More
March 23, 2025
Changing your oil regularly is one of the most important things you can do to keep your vehicle running well. And knowing the right type of oil to use is also very important. Engine oil is classified by weight, but it doesn't refer to how much the oil would weigh if you put it on a scale. It r... More
March 16, 2025
If you've ever walked into your garage and noticed it smelled like gasoline, pay attention. Gasoline can be dangerous, both from the health problems fumes can cause and the fire danger gasoline presents. There are many things that can cause a vehicle to give off a gasoline odor. One of the easi... More